Returns & Exchanges
At BONIA, we are committed to ensuring your complete satisfaction with our luxury craftsmanship. If your purchase does not meet your expectations, you may return or exchange eligible items within 14 days of the delivery date.
Initiate Your Request
Log into your BONIA account and navigate to 'My Orders' to select the item you wish to return and obtain a Return Authorization Number.
Pack Securely
Place the item in its original packaging, ensuring all tags, dust bags, and authenticity cards are included to maintain the product's pristine condition.
Label and Ship
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a collection.
Inspection and Refund
Once our quality control team verifies the item's condition, your refund or exchange will be processed within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing